Product FAQ’s
How long is the term?
Subscriptions are annual. With members reporting 50-75% time saving and up to 50% new revenue growth through our platform we want you to take the time to implement our apps and maximise your ROI.
Can I upgrade my apps?
Yes, at any time, your 12-month term restarts every upgrade.
Can I get TaxPlan for only tax season?
We think TaxPlan can be used all year round–ask us how!
Can you train my new team member?
Platform training is available to all team members, new and existing, as part of your Annual Strategy Review. New and existing members can also check out our self-service videos and watch public and member-only webinars.
Who do you integrate with?
Who do you integrate with?
- Access Accountants, APS, Elite (coming soon), HandiSoft and XPM integrations bring in your client and group contact information.
- BGL CAS360 for ASIC data in Blueprint (coming soon).
- FuseSign e-signatures available for Trust Distribution and Dividend Statements.
How are others using ChangeGPS?
Tax Planning, structure advice, marketing material are just some of the areas ChangeGPS clients are increasing efficiency with. Check out our testimonials page to see the variety of benefits ChangeGPS clients get.
Do you offer support?
As accountants, we understand that the quality of the software is only as good as the support that accompanies it. And although we find many of our users don't require support, we still provide assistance with:
- 43 Self-paced, on-demand training for your team
- Support portal
- Custom training - From your full-hour kickoff training to fully customised training for firms of 50-plus.
- Webinars & video - In-app, pre-recorded videos and monthly member webinars for practice performance.
- Community & care - Quarterly ROI-tracking meetings with Success Managers, vibrant Facebook community.
- Complimentary implementation plan - We'll work with you to provide you with a tailored implementation plan valued at $5 000 and be there every step of the way as you see it through.
What is the Member Journey Process?
Our process to customers through a tailored journey, understanding their needs, and providing solutions to achieve their goals.
See the process here.
What are FlexPoints?
Access FlexPoints are a cost-effective, flexible way to access value-added services to ensure you get a greater impact from your Access software solution. Points are issued with your purchase or renewal and can be used for coaching or to upgrade your Customer Success Plan. (See more on the Access website.)
Do you offer personalised coaching?
Our tailored coaching programs are designed to help accountants connect with clients, lead teams, and explain complex concepts with clarity and confidence. You’ll strengthen relationships and make a greater impact with practical techniques and personalised guidance. Coaching is available with FlexPoints.
Is Evo (the secure AI platform) secure?
Access Evo is a closed source aI, only in Access products, making it a secure AI environment that keeps your data safe.
Does Evo (the secure AI platform) cost extra?
No, Evo is automatically included in your ChangeGPS subscription.
Do I need to install Evo (the secure AI platform) separately?
No, Evo is a built-in part of your ChangeGPS product.